RETURNS
Due to all items being customised and printed to order, we are unable to offer a refund or exchange unless damaged/faulty.
However if you are not 100% satisfied with your item/s, please do get in touch to discuss, and we will do whatever we can to resolve.
ESTIMATED DELIVERY TIMES
Due to items being personalised/printed to order, please allow 7-10 days for delivery.
If you should need anything sooner please get in touch via email before placing your order and we’ll do our very best to help out.
SHIPPING COSTS
£2.95 standard shipping cost on UK orders, this will be added at checkout. For very large quantities or anything you’re not sure about please get in touch via email
GIFTS
All of our orders are sent carefully wrapped in recycled tissue paper and packaged in a flat recycled cardboard box, without any invoice included should they be sent as a gift.
We are not able to add any extra gift packaging but upon request may be able to add a small (business card sized) neatly handwritten card.
INTERNATIONAL DELIVERY
Currently we only offer UK delivery via website, however we may be able to deliver overseas, please contact via email for shipping costs and estimated delivery times. Please allow 48 hours for return of information.
**IMPORTANT.
Quite often, international packages are subject to import taxes, customs duties and/or handling fees imposed once package arrives in destination country. The buyer is responsible for paying these further costs, we are unable to predict these for different countries, and they can vary widely, so we cannot be held in any way responsible for them should you wish to order.
PACKAGING
At Rags and Rainbows we love the environment, so all of our packaging is 100% recyclable right down to our tapes and stickers. We don’t use any plastics or nasty things, so although our packaging may not be all sparkly singing and dancing, we’re confident that our sturdy recycled cardboard packaging will deliver your print in perfect tip-top condition.
If this isn’t the case, we would very much appreciate it if you let us know, as your feedback is very important to use whilst we’re finding our feet!
All of our prints come carefully wrapped in recycled paper, so please be sure to take care when unpacking as we cannot be held responsible for any dirty marks or creasing created whilst unwrapping.
FRAMING
Currently we are unable to offer framing with our prints, however this is something that we are busy researching, and hoping to offer in the not so distant future, so please watch this space, and feel free to get in touch should you have any queries, or even if you just need a bit of advice!
CONTACT
Email river@ragsandrainbows.co.uk or please use the online contact form.